Letter of Complaint | Complete Format & Samples in PDF
Complaint Letter Format, Examples, and Practice Questions
You might have received poor service from the company’s staff, seen garbage littering near your area, or there are many other instances that you might want to draw attention to. The issue needs to reach the concerned authorities, but you might not be able to contact them directly. In these scenarios, a letter of complaint is written to the concerned authority asking them to take immediate and effective action.
This article for the letter of complaint will include the format for CBSE Class 10 and 12 students, along with examples, tips, and some practice questions.
This type of formal letter is written to address any misdemeanours, unfairness, dissatisfaction, or unethical behaviour of any staff, product, service, or any other resource. The complaint can also be against an official accepting bribes, potholes on roads, system flaws, and insufficient medical care at the hospital. The complaint letter can be sent to the right department to bring their attention to the concern.
Writing a complaint letter can be a medium for citizens to raise their voices against violations and injustice. CBSE has included the complaint type in Class 10 and 12 Letter Writing to help them learn the format and use it at the right time.
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Letter of Complaint: Format
To secure complete marks in the writing section, students must follow the letter of complaint format on the exam paper. CBSE students can understand it better with the given examples.
Sender’s Address: The letter starts by mentioning the address of the sender, the one who wants to file the complaint.
Date: Mention the date when you are writing the letter.
Receiver’s Address: This section includes the address to whom the letter is addressed.
Subject: Describe the reason, or mention in a line, what the complaint is about.
Salutation: Use “Sir/Madam” in a formal letter.
Body: The main content of the letter is mainly written in three paragraphs, as explained below:
Introduction: As the title suggests, you have to write the product or service details, like its name, date, or location.
Complaint Detail: The next section includes issues regarding the product or service and explains them in detail.
Conclusion: List the solution you want. Include the necessary documents and invoices.
Complimentary Closing: Conclude the letter with “Yours Faithfully” or “Yours Sincerely.”
Signature: Write your name in capitals.
Letter of Complaint: Examples
You are Divyansh/Divyanshi of C-25, Subhash Nagar, New Delhi. Recently, you purchased a colour TV which is not working properly. Write a letter of complaint to Messrs Frontier Electronics Corporation, Karol Bagh, New Delhi asking for its immediate replacement. Invent necessary details. (120 words)
C-25, Subhash Nagar,
New Delhi – 110041
12th January, 20XX
The Manager,
Messrs Frontier Electronics Corporation
Karol Bagh,
New Delhi – 115432
Subject: Complaint regarding colour TV.
Sir/Madam,
I wish to draw your kind attention towards the purchase of a coloured B.P.L. TV from your shop via cash memo no. 518 dated December 30th, 20XX. It worked very well for a few months, but now it has started giving me a lot of problems. Its display is unclear, and there is a black spot that appears on the right-hand side corner. Also, the TV takes more than the usual time to switch off and on and does so with a constant ‘whiz’ sound.
Before purchasing, you pleaded its durability, utility, and stability to be trustworthy, but it seems it was only a bargain. You also provided me with a guarantee card in case of any issues. So, I request that you replace the television set as soon as possible, as it is under the stipulated guarantee period.
Thank you.
Yours faithfully,
Divyansh/Divyanshi
Last month you bought a 3G mobile phone with a year-long guarantee. Unfortunately, the set has developed a snag and is no longer working. Write a letter to the manufacturer's customer care manager complaining about the defective set and asking for a replacement. Quote the cash memo number, model and set serial number, and date of purchase. Invent other necessary details. You are Amit Chauhan, resident of 52, Rose Apartments, Rohini, Delhi-110085.
52, Rose Apartments,
Rohini,
Delhi-110085
March 10, 20XX
Customer Care Manager,
Electronics India
Subject: Complaint regarding defective 3G mobile.
Sir/Madam,
On February 5, 20XX, I bought a Nokia 6610 mobile phone from your showroom via voucher number A-1510.
Unfortunately, the phone did not perform well because it was defective. I am disappointed because the display screen of the set has crashed and your product has dozed off into a permanent switch-off mode.
To resolve the problem, I would appreciate it if your company would pick up the set for free, correct the defects if possible, or replace the set as per the purchase terms. Enclosed herewith are the details of my cash memo, item code,set and warranty details.
Looking forward to an early redressal I will wait until two weeks before seeking help from a consumer protection agency. Please contact me at the above-mentioned address. Yours sincerely
Amit Chauhan
Letter of Complaint: Guidelines to Follow While Writing
There are a few guidelines that CBSE Class 10 and 12 students or anyone else must follow while writing a letter of complaint.
Keep the tone formal. Don’t use offensive language or words.
Keep the objective clear and concise.
Mention the details, like the address and introduction of the person authoring the letter.
Proofread the letter for grammatical errors.
If needed, attach the invoices or some important documents related to the complaint.
Letter of Complaint: Practice Questions
List of all the topics for a Letter of Complaint in English practice.
Letter of Complaint Topics for Practice
The garbage bins in your locality have not been cleared regularly resulting in the overflow of the garbage in the area. Write a letter to the Municipal Commissioner of your city/town, complaining about the problem. Offer suggestions for the removal and cleaning up of the place.
You are Shammi/Sapna, a 12 Mall Road, Agra resident. You have noticed that most of the water taps in your colony keep leaking. Also, water drips from various joints in the supply pipes. All these lead to a big wastage of potable water. Write a letter of complaint to the Municipal Commissioner, Agra Municipal Corporation requesting him to complete the necessary repairs.
You are Mukesh/Manju living at 7/31, Kamla Nagar, Kanpur. There are many stray dogs in your colony. They chase vehicles, trouble strangers and sometimes bite the children. They are a nuisance. Write a letter of complaint to the Municipal Commissioner, Kanpur requesting him to instruct the concerned staff to take appropriate action.
You are Anand Kumar/Anant Kumari, Sports Incharge, Greenland Public School, Goregaon. You ordered some sports goods from Bhalla Sports, Andheri, Mumbai. When the consignment was opened you found that the contents did not tally with those you had ordered. Write a letter of complaint in 120 – 150 words.
You bought a refrigerator two months ago from Mohan Sales, Ashok Vihar, Bangalore. It has developed certain problems regarding its functioning. Cooling has stopped and it is making a lot of noise. Write a letter of complaint to the Manager asking him for immediate repair/replacement of the same. You are Sachin/Shashi, 61 Pratap Enclave, Bangalore. (100 – 125 words)
There is a garbage bin near your school gate. Most of the time it is overflowing. During the rainy season, it stinks and invites a lot of flies. All this affects the healthy atmosphere of the school. Imagine that you are the Principal of Sunflower School. Write a letter in 100-150 words to the Municipal Commissioner, Agra Municipal Corporation requesting him either to ensure regular cleaning or to get the bin removed to some other place.
Write a letter to the Deputy Director (Sales), NCERT, New Delhi, complaining about the non-availability of textbooks.
Complain to the manager for the late delivery of goods and damage caused to the goods.
You are Shalini / Shashank living at 39, Kailash Colony, New Delhi. You have noticed that children are working in tea stalls, begging at intersections etc despite laws prohibiting child labour. Write a letter in 100-120 words to the Commissioner of Delhi Police, showing your concern about it and requesting strict implementation of the law.
You are Keerti/Kartik of Flat No. 31, Station Road, Mumbai. Last month you bought an automatic ‘VIP’ washing machine from Messrs Rajneeti Electronics, Andheri (E), Mumbai. You find that the machine is making an unbearable noise and its spinner is not working properly. Write a letter to the Sales Manager, complaining about the machine and requesting him to replace the machine as it is very new and within the guarantee period.
Answering letter-writing questions in CBSE board exams isn’t difficult if the students understand the format and examples clearly. Try to include the listed questions in the Letter to Complaint practice and revise regularly.
FAQs
What is a letter of complaint?
A letter of complaint is a formal letter generally written to the concerned person or authority to address any wrongdoing, malfunction, or injustice over a product or service.
How do I write a complaint letter?
The complaint letter for CBSE Board exams is written in the listed format.
Sender’s Address
Date
Receiver’s Address
Subject:
Salutation
Content Body (Introduction, Details of the Complaint, and Conclusion)
Complimentary greeting and salutation.
How do I complain about the CBSE school collecting more fees?
The person can write a letter of complaint to the CBSE Joint Secretary (Affiliation).
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