Chapter 5

NCERT
Class 10
Economics
Solutions
2. Mrs. Krishna bought a colour television (CTV) against a six month warranty. The CTV stopped working after three months. When she complained to the dealer / shop where it was purchased, they sent an engineer to set it right.

Question:

Mrs. Krishna bought a colour television (CTV) against a six monthwarranty. The CTV stopped working after three months. When shecomplained to the dealer / shop where it was purchased, they sent anengineer to set it right. The CTV continues to give trouble and Mrs Krishna no longer gets any reply to the complaint she made to the dealer / shop. She decides to write to the Consumer Commission in her area. Write a letter on her behalf. You may discuss it with your partner / group members before you write it.

Answer:

To ,

The ChairmanDistrict Consumer Forum

District - Prayagraj

Subject: Regarding the negligence of the seller of color television.

Sir ,It is a humble request that I had purchased a color television from ShreeElectronics, Prayagraj on 12th March, 20____ with 6 months warranty, butthis television got damaged after three months. I complained about this to theseller concerned. In response they sent an engineer to fix it, but this televisionhas been having frequent problems. I complained to the seller several times,but there was no response to my complaints. Therefore, in this regard, you arerequested to help me by registering my complaint and guiding me for properaction in this direction.

Enclosed: Bill for purchase of color television

Applicant

Mrs. Ragini

Date: April 6, 20____

Address - A- 46 , Civil Lines , Prayagraj

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