Find out the details of who provides Hallmark and ISO certification.

Question:

Answer:

Hallmark certification is provided by the Bureau of Indian Standards. ISO certification is provided by the International Organization for Standardization. Hallmark's sphere of influence is limited to India only while ISO's recognition is inland.

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Mrs. Krishna bought a colour television (CTV) against a six month warranty. The CTV stopped working after three months. When she complained to the dealer / shop where it was purchased, they sent an engineer to set it right.

Say True or False. (i) COPRA applies only to goods.

Match the following: (i) Availing details of (a) Right to safety ingredients of a product

Critically examine the progress of consumer movement in India.

By what means can the consumers express their solidarity?

Mention some of the rights of consumers and write a few sentences on each.

What legal measures were taken by the government to empower the consumers in India?

Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Describe some of your duties as consumers if you visit a shopping complex in your locality.

What is the rationale behind the enactment of Consumer Protection Act 1986?

Mention a few factors which cause exploitation of consumers.

Explain the need for consumer consciousness by giving two examples.

What factors gave birth to the consumer movement in India? Trace its evolution.

Why are rules and regulations required in the marketplace? Illustrate with a few examples.

If the standardisation ensures the quality of a commodity, why are many goods available in the market without ISI or Agmark certification?

The Consumer Protection Act 1986 ensures the following as rights which every consumer in India should possess

What is the difference between consumer protection council and Consumer Disputes Redressal Commission?

Arrange the following in the correct order. (a) Arita files a case in the District Consumer Disputes Redressal Commission.

The following are some of the catchy advertisements of products that we purchase from the market. Which of the following offers would really benefit consumers? Discuss.

People make complaints about the lack of civic amenities such as bad roads or poor water and health facilities but no one listens. Now the RTI Act gives you the power to question. Do you agree? Discuss.

When we buy commodities we find that the price charged is sometimes higher or lower than the Maximum Retail Price printed on the pack. Discuss the possible reasons. Should consumer groups do something about this?

For the following (you can add to the list) products/services discuss what safety rules should be observed by the producer?

There may be rules and regulations but they are often not followed. Why? Discuss.

What could have been the steps taken by consumer groups?

What do you think should be the role of the government to protect consumers?

Think of one example from your experience where you thought that there was some ‘cheating’ in the market. Discuss in the classroom.

What are the various ways by which people may be exploited in the market?

Chapter 5

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Chapter 5

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